What Motivates You to Participate Here in the PSC?
Reply posted on October 18, 2019 by MARIKPega
workgroup- the workgroup in question workPage- the case containing the assignment being routed assignPage- the assignment being routed assignmentWeightColumn- defaults to pxUrgencyAssign; the column that the workload multipliers are based against. You...
Reply posted on October 18, 2019 by JC_Romero
Hey there, well Pega created a hotfix for us in which they enabled that functionality. HFIX-52197 this is the HFIX number for reference
Reply posted on October 18, 2019 by PraneethPurighallaPega
Follow what Dhananjay mentioned above and create a report. This report would give you the count which you can show under My Worklist.
Reply posted on October 18, 2019 by CarissaW_GCSPega
In my 8.2.2 system, I see the the pzImportCaseFromExplorerEnabled When rule is used as the visibility condition. You can review the conditions in the When rule.
Reply posted on October 18, 2019 by stevedavis01
Thanks. But why wouldn't the fix be in 8.2.2 if it's in 8.1.6? The need to perform an entire upgrade to resolve small issues like this is really not sustainable and we only hope hotfixes will make a return one day.
Reply posted on October 18, 2019 by bathbPega
Hi, Have you tried using open work by handle action. It tries to check the work area content and opens it in there.