What Motivates You to Participate Here in the PSC?
Reply posted on October 22, 2019 by AndrewM2378
unfortunately this doesn't quite solve our business needs. first of all 8.2.1 doesn't have these options in the routing tab, but more importantly we need the ability to have chat route to the agent who has the l east amount of active chats...
Reply posted on October 21, 2019 by AmartyaN
The issue is there is no configuration to call a user action on focus out. Is there any way to invoke the "Launch modal dialog" on focus out of the current editable row?
Reply posted on October 19, 2019 by mojjsPega
Hi, to get the server details (ip and host name etc) you need to contact the Third party provider(Avaya or cisco). For configuring the CTI,Please follow the configuration and Operations guide based on application version. It contains detailed...