Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
26% (27 votes)
Learn Pega
33% (34 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
23% (24 votes)
Get recognized as Participant of the week
7% (7 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 104
Groups audience: 
Pega Support

Dont want re-enter Customer details

Question posted by A___K on December 14, 2019

Hi All, Scenario question: For example, I have created my first work object(WO-1) and entered the customer name and address in customer details section. similarly, I have created the WO-2 and if in case I start to enter the same customer and address syste ...

Application developmentDesigner StudioLow-CodeCase managementData and integrationData managementSystem administrationDatabase managementGeneral questions

Pega Unit Test Cases for temp cases

Question posted by Lalit_Singh on December 6, 2019

Hi Team, I am trying to record test case for a Temp case type and persisting case later in steps, but unfortunately persist case is not recording in test case and hence test cases is failing every time. Please suggest. Thanks, Lalit ...

Case managementTest AutomationTesting applications
Reply posted on December 13, 2019 by Lalit_Singh

Hi Dan, Thanks for the response!! I am using 7.4 and will try your suggestions and let you know. Thanks, Lalit

Thread switching when moving between interactions tabs

Question posted by AhmedA3336 on December 6, 2019

I noticed a problem of context when we switch between the tabs of the interactions. This problem only exists when there is an open service case (Intent task) in each of the interactions. For example, if you have a task opened in Interaction A and a second ...

Application developmentPega Customer Service ApplicationPega Platform
Reply posted on December 13, 2019 by RakshithPega

Hi Ahmed,  What is the CS version? Is the issue is reproducible in OOTB customer service application?  

Workgroups and Workbasket don't display in Robot Manager after import objects.

Question posted by JonathanPereira on October 10, 2019

After import objects between environments Pega 7 and Robot Manager 4.1, I had a problem with the display of Workgroups and Workbasket. Someone could help me? Please see the attachments. ***Edited by Moderator Marissa to update platform capability tags**** ...

Case managementPega PlatformRobotic automation
Reply posted on December 12, 2019 by Rushabh ShahPega

This issue would be better handled by a support ticket with our GCS team. You can open it from here:  https://msp.pega.com/

Answered

Create case in tenant layer with Email listener from shared layer

Question posted by Sree Evonsys on December 5, 2019

HI, We have multitenant environment with multiple tenants. We have email listener at shared layer. Out requirement is to create a case in tenant layer based on some condition like email ID. I am setting tenant name in email activity for Requestor page but ...

Case managementData and integration
Reply posted on December 12, 2019 by Sree Evonsys

Thanks a lot Subramanyam for the help, it worked fine. 

Issues in WaitAll and WaitAny

Question posted by sijaP264 on December 12, 2019

I have issues while using WaitAll and WaitAny components. Can you please demonstrate with an example. ...

Application developmentCase managementProcess (flows)
Reply posted on December 12, 2019 by GeedAPega

Hi, To wait for one or more cases to reach a specific status and to wait for one or more cases to be resolved we use Wait for (Case type) All/Any depending on the business requirement. To wait for one or more cases to reach a specific status: In the...

About pyEffortEstimate & pyEffortActual

Question posted by Thangasuresh-pega on December 11, 2019

Hello Team, I would like to get help from someone to understand the OOTB properties pyEffortEstimate & pyEffortActual.---Function name: pickBalancedOperator--- int aEffort = workPage.getProperty("pyEffortEstimate").toInteger()- workPage.getP ...

CustomizationJava and activitiesCase managementProcess (flows)Pega Platform
Reply posted on December 12, 2019 by AnthonyTham

I've done a little digging and unfortunately arrived at the same conclusion as you. This thread seems to support your findings.  https://community1.pega.com/community/pega-product-support/question/what-report-effort-days-customer-pega-7 The...

Cascading approval inconsistency

Question posted by EngincanY on December 11, 2019

Hi, I have configured a cascading approval step in a flow. It is based on authority matrix and it uses a page list property. The page list has 2 records. However the case is not routed to second approver. It continues as approved after the first approval. ...

Case managementPega Platform
Reply posted on December 12, 2019 by EngincanY

There is just "pxMultipleConnectorsOfHighestLikelihood not found" record that might be related to the action. Cause the timestamp and the operator are similar to the history log. And there is another log for the first approver which is very...

Answered

Is there a way to hide Agile Workbench on Case manager portal for particular acceess role

Question posted by srinivasa5966 on April 22, 2019

Is there a way to hide Agile Workbench on Case manager portal for particular acceess role. ***Edited by Moderator Marissa to update platform capability tags**** ...

Application developmentCase managementUser interface
Reply posted on December 12, 2019 by GaneshM9

You can simply modify the OOTB when rule " pyEnableAgileWorkbench " according to your requirement. Example: Add one more AND condition to the existing when rule logic. pxRequestor.OperatorID.pyAccessGroup!= "Your accessgroup name"...