I want that, Step has to run when running for the 1st time only, when we want to run the case for 2nd time, that particular step has to skip

Question posted by RettaN12 on December 15, 2018

I my case type there is one stage which contain 2 steps step1: update profile step2: hotel booking when user run the case for the first time, he or she can update their profiles. But when running the same case for second time that particular update profil ...

Case management
Reply posted on December 18, 2018 by SUBRAMANYAM-1Pega

Use Duplicate search cases shape in flow or customize the flow according to your requirement. https://community1.pega.com/community/pega-support/question/how-use-duplicate-search-smart-shape-flow

ActionChangeWorkSLA OOTB activity does not create new queue or SLA

Question posted by mohamedi2127 on December 17, 2018

Hi All, The "ActionChangeWorkSLA" OOTB activity is not creating the new SLA queue after removing the old one. Please see my scenario below. Steps to reproduce. ***Moderator Edit-Vidyaranjan: Updated SR details*** We have applied a case level SLA ...

Case managementProcess (flows)General questions
Reply posted on December 18, 2018 by mohamedi2127

Okay Thank you for your input.  In order to delete an existing queue for a case. May i know how i can relate work object with queue and find the queue instance from Queue class to delete the record?    There is no such thing happening in the OOTB...

Attachments Cache Problem

Question posted by PenbeM65 on December 17, 2018

Hi, Our platform is 7.1.7 We are creating 3 word documents from templates and attach these documents to our case. After resolving this case, we open new case and create new 3 word documents as attachments. when we complete the second case there are 6 word ...

Case management
Reply posted on December 18, 2018 by MarcLasserre_GCSPega

Hello, Can you try this with an Out-Of-The-Case user and workobject? Maybe you need to trace it to analyse where the problem could be coming from.

Deal role

Question posted by IvlevaS3 on December 17, 2018

Hello, please help. In the picture the first stage of creating a deal. How to replace this highlighted word with another? ***Edited by Moderator: Pallavi to update platform capability tags***​ ...

Case managementUser interface
Reply posted on December 18, 2018 by MarcLasserre_GCSPega

Maybe because it was cached from the first try. Can you completely close your browser and try again with the trace?

Calendar Gadget Missing from Case Manager Portal PRPC 7.3.1

Question posted by Sharg on December 18, 2017

Hi Team, I am unable to view the calendar Gadget in PEGA 731 Case Manager Portal when I am creating a new Applciation, however If I login with Administrator@pega.com and run the case manager Portal I am able to see the following in the Menu. I am currentl ...

Application developmentCase management
Reply posted on December 18, 2018 by RecoD

Hi Sharg, Did you find anything about this case? I need same sample.

processing a case from other case without parent-child relationship between them.

Question posted by SowjanyaLaxmiG2267 on December 13, 2018

Hi All, Could you please provide the suggestions to achieve below scenario: There are 3 cases. Case A,B and C. Case A and B are in progress. Now For case C user has selected a specific value on screen, then at that point Case A and Case B should be moved ...

Application developmentCase management
Reply posted on December 18, 2018 by SowjanyaLaxmiG2267

Thank you

Freeze First three columns in Repeat Grid

Question posted by SuryaM14 on December 17, 2018

I am using repeating Grid with 15 columns, my requirement is Freeze First Three Columns without horizontal scroll bar and remaining colums should have horizontal scroll. Is there any way to achieve this? ***Edited by Moderator: Pallavi to update platform ...

CustomizationCase management
Reply posted on December 17, 2018 by Bhavya_Incessant

Hi Similiar issue has been solved in below link:   https://community1.pega.com/community/pega-support/question/how-freeze-only-first-column-data-grid-repeating-layout-and-other Have a look Regards Bhavya      

Circumstancing vs Pattern inheritance

Question posted by PravinM on December 13, 2018

Please suggest when to use circumstancing vs pattern inheritance ...

Application developmentReuse and version managementCase managementPega Platform
Reply posted on December 17, 2018 by PravinM

Please consider an example   Asset-Derivatives- Contains all the existing rules. The new requirement is to have specialization for Future and Option type of Security. This can be achieved using Security type property circumstancing, or we can use class...

Pega 7.3 Mashup- with Intranet and Internet facing applications

Question posted by DivyaG19 on November 4, 2018

Hi, We are doing a POC to develop one UI in Case Management to be accessed as a mashup from Intranet application and Internet facing web application. Both have different SSO auth mechanisms. With our Pega Case Management residing in Intranet, could you pl ...

Case managementUser interface
Reply posted on December 17, 2018 by DivyaG19

Thank you for your reply. Is it then absolutely necessary to host Pega in public facing internet zone to make the mashup work in www applications?