Old Cases (Scorecard)- Screen Resolution Issues

Question posted by cchella24 on February 19, 2019

some background: currently upgraded app from 7.1.9 to 7.4 issue occurs when opening old cases "scorecard" from a workbasket. when the s-case opens, the screen resolution is out of sorts. When we are opening old scorecards from WB or My Cases, UI ...

Case managementPega Customer Service ApplicationUser interfaceUpgrades
Reply posted on February 19, 2019 by cchella24

**Update** Ive also tried doing a float:left on the main layout and also the sub-layout - this does not work either..  

pxchangestage Activity

Question posted by NaveenkumarK0162 on February 14, 2019

I have a resubmit requirement in my project. When i click a button it should move to the previous stage. so in the actions tab of the button i have created an event click and and two actions first action is run activity and finish assignment In run activi ...

Case management
Reply posted on February 19, 2019 by SiddhantJivane

Hi @NaveenkumarK0162, For second stage process, you did not select the checkbox for 'run on reentry'. Thats why it is skipping as you are re-entering in 2nd stage and then direectly going to third stage.   Thank You.

Update PageList Property Value for Some Cases in clipboard

Question posted by Krishna Battu on February 19, 2019

Hi I have to update pagelist property value in clipboard for some cases in prod where property value is A, have to replace the value in clipboard to B ...

Case management
Reply posted on February 19, 2019 by AyanM581

Hi Krishna, Thanks for the description.While you do the Obj-Browse, you can add the filter condition of that particular column of the work table. Like suppose consider, you want to change the work objects status from Pending-Approval to Resolved...

Assignment Error: The flow this assignment corresponds to is no longer at this task"

Question posted by Brahmesh@ on February 18, 2019

We are observing that assignments are not getting deleted upon completion of the assignments. Guessing based on audit trail it's happening when the case is moving from one stage to another stage. It's a sporadic issue. Still, we couldn't id ...

Case managementProcess (flows)
Reply posted on February 19, 2019 by AyanM581

Hi, Did you try to trace this while submitting the case from one stage to another? Seems sort of config issues over there. Can you please provide the info in details? Thanks.

Answered

Pega OOTB ReopenWorkObject activity giving issue

Question posted by nvuyyuru on February 15, 2019

Hi, As per our requirement, I need to re-open the closed bulk cases programmatically. I have used the Pega OOTB activity Work-Cover-.reopenWorkObject to reopen the closed ones. But I could see an error message "Flow_NullWorkPage " which is a Pag ...

Java and activitiesCase management
Reply posted on February 19, 2019 by nvuyyuru

Hi, The issue has been resolved. OOTB reopen activity has been called instead of reopenWorkObject and passed the parameters Work cover class and case handle. Thanks for the suggestions.

Using Update Case Smart Shape data propagation from child to parent not working

Question posted by Vicio.Pi on February 15, 2019

Hi all, i need your help on this topic. I am using Update Case smart shape from a flow of a child case to update his parent. By the way, if the locking strategy is set to Default, the Update Case fails as soon as it finds the parent case locked. Due to th ...

Case management
Reply posted on February 19, 2019 by KrishnaRajeshK

Design one standard agent in which you can have logic to update parent case

Answered

Unable to view the test case created in the rule

Question posted by NandiniVanjavakam on February 18, 2019

Team, I am using Pega 8.1, I have created a test case rule for a Data page. I have configured the test case with assertion and checkedin the test case. But still I am not able to view the test case in the data page and I am still getting the test case war ...

Application developmentCase management
Reply posted on February 18, 2019 by Bhavya_Incessant

Hi For 8.1 it is different.Below is the help link: https://community.pega.com/sites/default/files/help_v81/procomhelpmain.htm#basics/v6portal/landingpages/application/applicationqualitysettings.htm Regards Bhavya