Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
27% (27 votes)
Learn Pega
32% (32 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
24% (24 votes)
Get recognized as Participant of the week
5% (5 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 100
Groups audience: 
Pega Support

Stream node remain in "JOINING_FAILED" status

Question posted by JohanH55 on November 26, 2019

Hi All We have a cluster in Production with one node on the Stream tab of the "Decisioning: Services" landing page remaining in JOINING_FAILED status (see attached screen shot). We traced it to this snippet in the Kafka server.log file:...snip.. ...

Case managementDecision managementPega Customer Decision HubPega Customer Service Application
Reply posted on December 9, 2019 by JohanH55

SR logged: SR-D67690

Lightweight Case Creation via Web Service

Question posted by SAPTARSHI on December 9, 2019

Background: Our applications hosts a Web Service which creates cases. Our service can be consumed by External systems. Accordingly using the request data received, we create cases and return the case id or error parameters as response of the service. Issu ...

Application developmentCustomizationDesigner StudioCase managementProcess (flows)IntegrationData managementPega KnowledgePega PlatformPerformanceProject deliveryGeneral questionsProduct enhancementsProduct support
Answered

How to calculate DateTime values in report using operator's timezone?

Question posted by DavidH0692 on January 28, 2019

I have a report where I must select cases that were resolved in a specific timeframe I'm using functions like Day of the week of and Difference in days between to compare dates in the required logic, but I see it doesn't take the operator's ...

Application developmentPega Customer Service ApplicationReporting
Reply posted on December 6, 2019 by Charan_Tummala

We have a similar issue, Can you post a screenshot.

Answered

PegaCall CTI integration with Avaya AES ecsjtapi.jar version

Question posted by DANISHY1 on November 28, 2019

Hi, We want to reinstall ecsjtapi.jar in our application by removing the older version of the jar from the server. To do this we have already deleted the jar from pr_engineclasses table and also from the temp directory in tomcat. After restarting the serv ...

Conversational channelsPega Customer Service Application
Reply posted on December 3, 2019 by VidyaranjanMod

Thank you for sharing the solution. It helps fellow community users who would come across the same query.

How can a customer track his service request?

Question posted by KolliparaJ on December 1, 2019

A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this. Here, should i add a trackrequest Stage in my casetype or can track request be a seperate c ...

Case managementPega Customer Service Application
Reply posted on December 3, 2019 by MAHI302446

Hi, If you just want to display a screen where the Customer can track his service request post raising it, then a simple RD to pull the status should be enough.  

Customer Service- chat queue questionnaire

Question posted by vigogPega on November 18, 2019

Hello Team, I am working with Customer Service 8.3. I need to create a chat queue and define queue questionnaire. I am following these 2 article from the documentation: https://community.pega.com/knowledgebase/articles/pega-customer-service/step-2-configu ...

Conversational channelsPega Customer Service Application
Reply posted on December 2, 2019 by Amit_PatelPega

Hello, the dropdown is populated using the report definition pxGetRulesByRecordTypeAndClassName with Declare_CAApplicationSettings.PreChatClass as the class name. This basically gets all the Flow rules that are in the class defined by the property...

Pega Mobile Hybrid Client Android Can't Access HTTPS Link Address

Question posted by BachtiarL on November 27, 2019

Hi Everyone, I want to ask about pega mobile hybrid client android, i have a problem with opening HTTPS link address. I try to debug with android studio and found it that there is so many error about "error occurred when access the link address" ...

CustomizationMobilePega Sales AutomationSecurity
Reply posted on December 1, 2019 by BachtiarL

Ok, Thanks Please inform me if you get something. Well, I got certificate from web it self and i try to configure the network configuration. The issue is i can't open pega mobile if the server being HTTPS.