What Motivates You to Participate Here in the PSC?
Reply posted on September 20, 2019 by ramauPega
Hi Craig, Since it's with platform 7.3.1 & CS 7.3.1, It requires further investigation. The hot fix which related to the similar issue with "pzInternalCaseFlow" is fixed in CS 7.1.4 itself. Requesting you to raise an SR with the log...
Reply posted on September 19, 2019 by VenkatM
This is not about Operator login time. rather this is about login time to chat queue in customer service framework.
Reply posted on September 18, 2019 by mojjsPega
Hi Saurabh, HFix-56520 is available for similar kind of issue for Pega Customer Service-8.1.
Reply posted on September 17, 2019 by mojjsPega
Hi Giovanni, You need to create new processes in Robotic Automation with names SMD_GET_APPS and SMD_START_APPS to login. In StartMyDay flow action, in Customer Service, We are calling these automation. To configure the processes, you need to look into...
Reply posted on September 16, 2019 by Jayachandra Reddy K
When you are using MonitorAll, follow below instructions. 1. You should not start the application from automation. 2. Your automation should be running before you launch the application manually. Note: If the application already running before...
Reply posted on September 16, 2019 by Srinivas21Pega
Hi, Apologies, as I could not understand from your description whether you are seeing this issue in both Chrome and IE or is this specifically in IE? Thanks
Reply posted on September 16, 2019 by nagashankarn
Hey Michael, My automation starts with a new mail event. When ever i receive a new mail in specific folder i have few activities to be completed.And activities should be processed only when the new mail is received to that specific folder inside inbox...
Reply posted on September 14, 2019 by Rachit_AgarwalPega
Is the section/WebChatBot customized here? Can you please check why is it coming as maximized. I mean by using Developer's tools to check the width and height of the div that defines WebChatBot.