Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
27% (27 votes)
Learn Pega
33% (33 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
24% (24 votes)
Get recognized as Participant of the week
5% (5 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 101
Groups audience: 
Pega Support

List of Tables Containing Case IDs

Question posted by KameshK8 on December 10, 2019

Hi All, I would like to know if there is a way to pull list of all tables where specific case ID(s) is/are stored. So that if i have to delete a Case ID, i will have a definite list of tables were i can delete. So far i have collected these tables, but i ...

Case management
Reply posted on December 10, 2019 by SudhaSundeepD

Hi Kamesh,  List of tables which store case ids, can keep vary with application design. To get the complete list of tables you can consider checking all the tables associated with work, assign and index classes using DesignStudio > Data Model >...

Need advice for QueueForAgent

Question posted by JohnB097 on December 9, 2019

How does Pega recommend that we use QueueForAgent? What class should I queue? Should it always inherit from System-queue? ...

Case management
Reply posted on December 10, 2019 by JohnB097

I don't think that will work.  The new assign page will not exist until the flow reaches the assignment shape.  When that happens the flow stops and will not reach the shape where queue-for-agent is called.   At the moment my flow calls Queue-for...

Closed

Ask the Expert- DevOps & Pega Deployment Manager with Ryan Feeney

Question posted by Lochan_DVMod on November 22, 2019

Join Ryan Feeney (@RyanFeeney) in this Ask the Expert session (2nd- 6th Dec) on DevOps and Pega Deployment Manager! ...

DevOpsPega Deployment Manager
Reply posted on December 10, 2019 by Lochan_DVMod

Thank you for the great discussions! Please continue posting your queries on DevOps and Pega Deployment Manager by writing a new post. Thank you @RyanFeeney  for being a great expert!

Need to freeze an assignment for 5 second and then auto submit.

Question posted by mohamedi2127 on December 9, 2019

Hi, I have a requirement to show a grid on an assignment which is referencing a Data page. The issue is I have to show that section for 5 seconds and it should automatically submit the assignment and move to next assignment. Please advice... ...

Designer StudioCase managementProcess (flows)
Reply posted on December 10, 2019 by mohamedi2127

Hey Krithiga,    Yes you are right. I am going to use a model window here.But the thing is I don't want to close the window. I have to run a utility after the assignment and have to come again for the same assignment. But this time the grid in...

REST Service for adding attachments to a case?

Question posted by MichaelF4652 on October 3, 2019

We are using the out of the box Cases API to create and update cases via REST service request from another system. Is there an out of the box way to make a request to update a case and include an attachment that will result in that file being attached to ...

Case managementIntegrationPega Platform
Reply posted on December 9, 2019 by PraneethPurighallaPega

Could you please start a new thread as this post is specific to Pega OOTB REST API.

Ask the Expert 2020

Discussion posted by Lochan_DVMod on November 21, 2019

Here’s your grand chance to set the calendar of Topics for our Ask the Expert sessions for 2020!! Let us know the Topics you would like to see discussed. We could also repeat of the Topics we had in 2019. ...

Conversational channelsCase managementDevOpsTest AutomationPega Customer Service ApplicationPega Deployment ManagerPega Predictive Diagnostic CloudReportingSystem administrationUser interfaceCo-browsing
Reply posted on December 9, 2019 by NimitaS9

Pega DevOps (Security Analyser)

pyTransferAssignment Local action- "Transfer to" dropdown is empty

Question posted by Vamsi.Thatavarthi on April 17, 2018

Hi, I'm using pyTransferAssignement local action. When I try to transfer assignement, Transfer To dropdown is not getting loaded with respective options (Operator, Workbasket etc.). Property defined on the cell has these values defined and "As d ...

Case management
Reply posted on December 9, 2019 by VenkiMoogala

The reAssignPage page has to be first created before the flow action is launched. Referring the page in the pyTransferAssignment section directly, creates a blank reAssignPage which is why the drop down has no values. Create a pre-activity in the flow...

Stream node remain in "JOINING_FAILED" status

Question posted by JohanH55 on November 26, 2019

Hi All We have a cluster in Production with one node on the Stream tab of the "Decisioning: Services" landing page remaining in JOINING_FAILED status (see attached screen shot). We traced it to this snippet in the Kafka server.log file:...snip.. ...

Case managementDecision managementPega Customer Decision HubPega Customer Service Application
Reply posted on December 9, 2019 by JohanH55

SR logged: SR-D67690

Answered

Unable to change the locking for child class case type.

Question posted by SeshaHarikrishnaK on November 28, 2019

Hi Team, In my Application the case types contain the locking as follows X (Optimistic locking)-- Y (Optimistic locking)------Z(Optimistic locking) Within Z case type, when assignments are submitted, an error is shown with error “Request has been modified ...

Application developmentCase management
Reply posted on December 9, 2019 by SeshaHarikrishnaK

As a temporary work around, changed the Locking of parent to Default.  Con: Though casetype looks like the lock is inherited, during the run time, the lockingmode is still optimistic, so need to manually updated the pydefault casetype rules with...