What Motivates You to Participate Here in the PSC?
Reply posted on October 17, 2019 by VidyaranjanMod
Hi, Do share the SR number here so that we can connect this post to the SR. It helps the engineers working on the query. Thanks.
Reply posted on October 17, 2019 by agarp3Pega
Hi, Could you please share the CSV file with us. Also share the steps you have followed, so that we can try replicating same at our end and provide you a solution. Do let us know the pega version plus framework version as well. Regards,-Prakhar
Reply posted on October 16, 2019 by robisPega
Hi, Contact policies operate on the outcomes that get written to Interaction History (IH). So if your company has additional channels of A & B, then you can simply extend the contact policy treatment dropdown to include the A & B channels....
Reply posted on October 16, 2019 by RobIsTheName
Sigh, Groan, Ugh.... I guess that's the way it is... Bruce Hornsby