Question

Wrong total interactions count @Daily Browser Performance Metrics @ AES.

Hi Andy/Karuppan,

Wrong total interactions count (unusually high) has been observed @ Daily Browser Performance Metrics @Weekly Scorecard @ AES.

Please find the attached screenshot for additional details.Help resolve.

Thank you.

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Pega
July 14, 2019 - 1:33am

Hi,

What is your AES version? Do have all the recommended hot fixes installed specific to the AES version as per AES installation guide

Is the reported behaviour is sporadic?.

July 14, 2019 - 8:28am

Hi,
Find the inline comments below :

What is your AES version? AES:07-30 @ PRPC731

Do have all the recommended hot fixes installed specific to the AES version as per AES installation guide Yes.

Is the reported behaviour is sporadic?. Consistent

Please let me know if you need any additional details to debug the issue further.

Thank you.

July 21, 2019 - 8:51am

Hi Andy(@WERDA)/Karuppan,

A gentle reminder.

Thank you.

Pega
October 22, 2019 - 7:20pm
Response to PradeepChowdaryP

No known issues with interaction counts displayed in AES. Is problem still occurring? How does the interaction count displayed in AES compare with total interactions for browser requestors in same time period in log-usage class / pr_perf_stats table?