Question

Wrap up for Pega Marketing

Hello,all.

I want to wrap up a campaign but I button to wrap up doesn't appear.
Why doesn't button to wrap up a campaign appear??

As a premise,I don't have real customer data and don't need to real campaign.
I want to just confirm if I can use a function on Pega Marketign I implemented.

I think when I use decision table on offer flow to decide customer response(Accept or Reject),
unless customer respond offer, I cannot wrap up campaign??

That's because,unless customer respond offer of offer expired, campaign don't finish.

Comments

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Pega
October 4, 2019 - 11:16am

Your assumption is correct.  Campaigns can't be wrapped up until all offers are complete (either because a customer responded or a wait time for response has expired).

October 6, 2019 - 9:48pm
Response to Saleem_A

Now, I want to wrap up a campaign but I don't have customer data.
In this case If I can configure campaign which don't need customer response, I can try wrapping up campaign??

 

October 7, 2019 - 12:41am
Response to Saleem_A

Thank you for reply  Saleem_A.
I can understand!

Now I'm running a campaign and then I want to interrupt running a  campaign to add some changes.
In this case,What should I do??