Work Object Not Found issue with Pega 7.2.1

Work object not found error is displayed when tried to wrap up the Interaction case.

Found an article related to this (SA-30397), which suggested to apply hot fix HFix-27804 for version 7.1.7. Is this fixed in version 7.2.1 ?

Please let me know if somebody have a solution for this issue.


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May 15, 2019 - 7:03pm

Hi, I checked HFix-27804 for you. It's for Pega 7.1.7. 

HFix-27804 is a backport of HFix-26692 (Pega 7.1.8) to 7.1.7. Most likely, the fix is not in Pega 7.2.1 based on the HFix-27804 and HFix-26692 release time.

You can raise an SR to ask for porting HFix-27804 from Pega 7.1.7 to Pega 7.2.1.


May 15, 2019 - 9:23pm


Please mention the URL to this post while creating the SR for faster troubleshooting. Do let us know the SR# once created.


Lochana | Community Moderator | Pegasystems Inc.