What are the minimum requirements for NLP processing of email channel?


We need to know what are the minimum necessary prerequisites for implementing NLP processing of email channel? As described in UTILIZING TEXT ANALYTICS FOR EMAIL ROUTING​ course. This functionality comes OOTB with Pega platform? No additional frameworks are required? Does usage of this functionality require additional licensing?

Best Regards,

Taras Podoroha

***Edited by Moderator: Lochan to update platform capability tags***


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December 13, 2019 - 2:57am

Yes, it requires additional licensing. You can talk to your account executive to find out more information on licensing.