Question

Using PegaCall without Using PEGA Customer Service

Hello Community:

Is there a way to use PegaCall (CTI) without installing Pega CRM into the system. I only need to leverage the CTI functionality connecting to Cisco.

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Pega
April 23, 2019 - 9:01pm

Based on the latest PegaCall 8.2 installation guide (below), Customer Service 8.2 is one of the prerequisites. So, PegaCall needs Pega Customer Service. 

https://community.pega.com/knowledgebase/documents/pega-call-82-installation-guide

 

April 24, 2019 - 8:14am

I saw that in the install document but because it is optional for PEGA customer service and it is also package as a separate component that is the reason for the POST. CRM Package number is 116345_ and PegaCall is 116344.