Question

User screen not loaded properly some times

Some times, User screen is not loaded properly. All the section item goes to the left side of the screen. This issue occurs rarely with designer studio also. Is this issue due to the server slowness, or?. Any optimization is required ?.

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November 8, 2019 - 8:49am

Hello, 

What PRPC version are you running, do you have this issue with a specific browser version?

November 18, 2019 - 4:13am
Response to MarcLasserre_GCS

Version 7.3 - Most of the time, this issue happening with user screen.

November 18, 2019 - 4:16am
Response to MarcLasserre_GCS

PRPC Version 7.3 - Most of the time, this issue happening with user login. User uses the application using chrome.

Pega
November 8, 2019 - 12:20pm

Hi,

Is the issue specific to particular system like Windows, Linux, iOS? Does it happens with the screen resolution change?

Pega
November 10, 2019 - 9:20pm

Hi Praveen,

Have you customized anything? If yes, make sure that you have not removed any resize scripts?
Please share the issue screenshots.

 

November 11, 2019 - 3:17am

if any of the above mentioned questions would be answered, it will help. Plus, it looks like your css files are not properly loaded

November 18, 2019 - 4:28am
Response to vaspoz

Hi Vaspoz,

Yes, it would be because of css files not loaded properly. This issue is not happening all the time with the same steps followed. May i know what could be the cause of this issue. 

Pega
November 28, 2019 - 3:36am
Response to Praveen N

This seems to be an issue with css not getting picked.

Follow the below steps to truncate the cache table.

1. Take Database Backup
2. Shutdown the nodes affected by this issue.
3. Truncate "pr_sysgen_static_content" table which contains the assembled CSS files
4. Clear the Pega Temp Directory, one which has the generated java,classes and static content files.
5. Start the nodes.
6. Clear the browser caches and check the issue.