Unable to trace an agent in Admin Studio

My Operator has access role PegaRULES:SysOpsAdministrator but still I am unable to launch tracer on Pega 8.2 Admin Studio.

After selecting the agent and on clicking on trace now option nothing pops up.

***Edited by Moderator Marissa to update platform capability tags****


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November 5, 2019 - 5:37pm

Are you sure you do not have pop-up blocker enabled? if you login as, does that work?

November 6, 2019 - 1:14pm
Response to KevinZheng_GCS

It is working fine with and I made sure pop-ups are not blocked and my application access-group roles are similar to PRPC:ADMINISTRATORS access-group roles but still, I have issue tracing agent on admin studio.