Unable to start process CRM.exe Start process injected C:\Program Files(x86)\OpenSpan\CRM Setup\CRM.exe failed

Back in March April time I completed the Pega RPA Essentials Training course and assessment. A new team member joined and began the same course but ran in to the issue of not able to interrogate. I then went back to my already completed training solution and was unable to interrorgate anything either.

The only thing I can think of is that our companies window version recently updated but from what I have read on other post is that the 1809 win 10 version issue was resolved in an update for Pega 8.0 SP1 in January, I would assume when I downloaded in March/April time that this would include that fix.

Any help on fixing this issue would be great.


Keep up to date on this post and subscribe to comments

June 17, 2019 - 8:41pm

Support started for Win 10 1809 from 8.0.2017 onwards. Not sure which version you are using at your end. If the version is below 8.0.2017, download the latest version and use it.

August 22, 2019 - 7:59am

Please provide link to download the Pega version 8.0.2017.

August 22, 2019 - 10:40am
Response to AnirbanD1397


You can download Pega softwares here: Digital Software Delivery


Lochana | Community Moderator | Pegasystems Inc.

August 23, 2019 - 1:59am

I am not unable to see any link other than option to download PEGA Platform Personal Edition. The message comes up: "You are not linked to an account. To be linked, ask your company’s Support Contact Administrator to link you. You will then be able to create and update requests to download software licensed to your organization. If you do not know who your Administrators are, ask a colleague who is already linked to tell you. Unfortunately, our support teams are unable to provide individuals’ name of the Support Contact(s) at your organization."

I tried to raise SR on Pega Support page, even that needs Account ID to be linked with my profile. Need more help on this.

August 23, 2019 - 5:22am
Response to AnirbanD1397

Hi @AnirbanD1397 - 

As mentioned in the message, the steps are to connect with your company's Support Contact Administrator or a colleague who can help you with the details of account administrators. 

If that does not work, do reach out to  your Pega Account Executive who would be able to connect you with the right contact person. 

Hope the information is helpful.

Vidyaranjan | Community Moderator | Pegasystems Inc.