Question

Unable to select child case type

I have created a case type with a child case, but I cannot find a way to call the child case from the main case.

Looking at the same template process - I would expect that when I add a step, I should be able to select the process - but my new child case type does not appear in the list of processes. I cannot find a configuration setting that will let me select the process.

I've tried in both App Studio and Dev Studio.

Correct Answer
November 18, 2019 - 6:02am

HI 

Please Add 'Create Case' Smart shape by +Step->Automations->Create Case in the main case type to which you want to add a child case, then you can select or create a child case from right side configuration panel.

The above configuration you can achieve through App studio or Dev studio,with an additional option in dev studio to create a new child case type from 'create case' smart shape.

Hope this helps,

Regards,

Abdul Sofiyaan.

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November 18, 2019 - 12:26am

Hi

If I understand correctly, you are trying to find the "Child Case" in the processes list. If that is the case, then you wont find it there.

If you want to create a Child case, then add the "Create Case" process on parent case type, then you will get the option to select the Child case type in the drop down list configuration.

Hope this helps.

Regards

Bhavya

November 18, 2019 - 6:02am

HI 

Please Add 'Create Case' Smart shape by +Step->Automations->Create Case in the main case type to which you want to add a child case, then you can select or create a child case from right side configuration panel.

The above configuration you can achieve through App studio or Dev studio,with an additional option in dev studio to create a new child case type from 'create case' smart shape.

Hope this helps,

Regards,

Abdul Sofiyaan.

November 18, 2019 - 12:41pm

Thank-you Bhavya & Abdul