Unable to open pdf attached to a case while opening from a different case

Hi All,

We have a requirement to open a pdf on click of a button, i am able to download the pdf on click of a button but i am not able to open that pdf on click.

Ex: I have created a case A-1 and attached a PDF to this case

Later i have created a different case B-1 in this case journey in one of the sections i have a button ,on click of that button we have a requirement to open the PDF which is attached to A-1 case

any idea how to achieve this?


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December 5, 2019 - 10:21pm

Hi Kishore,

The default behavior is whenever you click on any attachment in the work object, it will download the attachment and not view the attachment.

To address your requirement you can configure a custom pdf viewer, which will display the pdf attached in a modal dialog. The steps to configure this has been explained by John and Rett in the below link:




December 10, 2019 - 4:48am

Hi All,

Now i am able to display the pdf on screen but ,the pdf name is getting displayed wrong and i am getting two vertical scrollbars on modal dialog.


Could you please suggest here what needs to be done to fix these two issues

December 11, 2019 - 3:30am

any suggestions on how to achieve this?

December 11, 2019 - 5:41am

I am using the below html code in the section

 <object class="inline" data="<pega:url value='pyActivity=BGC-CWS-WWS-Data-OrderSearchResult.ShowPDF'/>"

But after the pdf displayed i checked the elements by pressing F12 key

<object class="inline" data="/WWSE/PRServlet/PGPHEhFfGOmgyaVVojR1QqY3wycqXmkQ*/!@ec1c09d2a6ae53681ef2aa6b396d8d35!PS1__TABTHREAD3?pyActivity=BGC-CWS-WWS-Data-OrderSearchResult.ShowPDF width="850" height="850" <="" object="">   <span style="display: none;" uitype="Rule-HTML-Section" id="pzFlowActionUITypeRef" uiref="ShowPDF"></span>    <!-- When there is an interest page with no dot, show HTML for that page -->                                 </object>

As shown  above we are getting "!@ec1c09d2a6ae53681ef2aa6b396d8d35!PS1__TABTHREAD3" in place of pdf name so the same is getting displayed on screen

How to customize this to display the correct pdf name?