Question

Unable to generate file for Telesales in campaign in pega

Hi All,

While launching the campaign in Production environment. Am getting the error "Unable to generate file for Telesales in campaign in pega" in pega logs. anyone help me to resolve the issue.

***Edited by Moderator Marissa to update platform capability tags****

Correct Answer
June 27, 2019 - 8:37am

Root cause identified, Its a custom log message added in code. 

Issue resolved. 

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June 24, 2019 - 3:54pm

We're going to need to see a stacktrace showing this specific message - "Unable to generate file for Telesales in campaign in pega".

For example, this could be database related and would show something like "DatabaseException: A commit cannot be performed because ...".

It could also show something related to the WriteToFile activity that is invoked during campaign run.

Pega
June 25, 2019 - 10:03am

Hi sandeepsunny,

Please trace "ProcessProgramRun" (If is a multichannel campaign ")agent and share the tracer.Send the complete stack trace as well.

In the UI what is the status of the campaign,are you able to see any failed related errors?

 

June 27, 2019 - 8:37am

Root cause identified, Its a custom log message added in code. 

Issue resolved.