Question

Unable to create case from email channel : Pega 8.1.3

I created an email channel in Pega 8.1.3 but configured to create OOTB case in intelligent routing options. Interaction gets created but the cases mentioned in intelligent routing are not being created. When i trace the service email activity, i see the SetInteractionDetails data transform in PegaCA-Work is getting called and in step 3 of that data transform, the CAParentID property is empty.

In the logs, i observe this message

2019-03-26 17:03:55,912 [   EMAIL-Thread-3421] [  STANDARD] [                    ] [     CSDemo:01.01.01] (pages.DeclarativePageUtilsImpl) WARN  EMAIL.DTCM-CSDemo-Work.Listener|from(Venkateshwar.Mallepa@datacom.co.nz)|sub(fdasfasdfa)|Email|EmailRoutingForCSDemo|Work-Channel-Triage-Email|EMAIL77953143aa064229becd9db50a236f3c|AUGBP90U8B0U4S4RIO8TEBP6KM8HUZKMUA  - Required parameter'InteractionId' for data page 'D_Interaction' cannot be blank. 
2019-03-26 17:03:55,916 [   EMAIL-Thread-3421] [  STANDARD] [                    ] [     CSDemo:01.01.01] (PegaCA_Work_Interaction.Action) INFO  EMAIL.DTCM-CSDemo-Work.Listener|from(Venkateshwar.Mallepa@datacom.co.nz)|sub(fdasfasdfa)|Email|EmailRoutingForCSDemo|Work-Channel-Triage-Email|EMAIL77953143aa064229becd9db50a236f3c|AUGBP90U8B0U4S4RIO8TEBP6KM8HUZKMUA  - Error while opening theI-26Work Object from Databasecom.pega.pegarules.pub.clipboard.InvalidParameterException: cannot be null.  page: D_Interaction.  Details: Invalid value for aSource passed to com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAll(Map, byte) 

Anyone got similar issue ? Do we have any hot fix for this ?

***Edited by Moderator: Pallavi to update platform capability tags***

Correct Answer
April 9, 2019 - 9:51pm

Issue got resolved when i clicked on "Straight through processing" check box on case type in IVA. but logs still show that error. anyways, this is fine now.

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April 9, 2019 - 9:51pm

Issue got resolved when i clicked on "Straight through processing" check box on case type in IVA. but logs still show that error. anyways, this is fine now.