Question

Tools to trace the production issues other than remote tracer

Any tools to trace the production issues live other than remote tracer,remote tracer not suggested because it will impact the performance of your application.

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Pega
December 3, 2019 - 5:39am

There are a lot of reasons not to use Tracer and other debugging tools. The principals are reported below but basically these are techniques that are not meant to be executed on a live system with real users.

If you have a real problem you should aim to reproduce it in a Dev/Test environment where you can trigger it at will without the fear of crashing the system and where you are free to perform any debugging and testing practice that may turn useful.

Tracing and debugging can slow down the environment negatively affecting other users.
Collecting traces in production can lead to very large files being produced in the temporary directory leading to file system and memory problems. 
The slowdown induced by tracing will generate alerts and can trigger false alarms in other platform monitoring tools. If sysadmins are not informed they may find difficult to identify and distinguish these alarms from real problems and may decide to take inappropriate corrective actions.

December 3, 2019 - 5:51am
Response to Rakshith

Hi Raks,

 

Thanks for reply.If lower environments working fine but not in production.Is there any way to identify the root cause of that issue(using any tools?)

December 3, 2019 - 7:32am
Response to SatyanarayanaR8981

PDC should be your starting point for all kinds of production issues. Pegacloud in fact uses PDC to monitor all environments including production env. It is free and easy to setup.

Pega
December 4, 2019 - 12:32pm

Hi Satya,

You can verify pegarules & pega alert logs,You can find error/exceptions details in them.Additionally you can enable debug loggers as well for the particular rule & get more information.

If you can share the exact issue then I can share next action items.

Thanks,

Abhinav