Question

Timeout Issue in NBA application

We are facing problems with an existing PEGA NBA application where NBA is used as decision as a service. Pega marketing version used is 7.1.x and per day approx 180K hits are made to NBA application which runs on 4 JVM nodes out of which 1 is a batch node.
When customer logs in automatically hit to PEGA NBA made to get the best offer(s) for him/her.

We are facing frequent timeout issues (if response time is > 2 sec timeout will occur). Following are the observations :

1) On weekends timeout % decreases as there is less customer traffic.
2) If the server is restarted, for a small period the timeout becomes less. But with time gradually timeout % increases.
3) If a particular customer has less number of rows in IH for him/her timeout % is less.

Can you please provide some suggestions and pointers for resolving / exploring this issue. Thank you.

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September 7, 2019 - 7:09am

Performance is an ever-lasting effort and you need to utilize tools to give your focused areas to tune. Here is a high level article (explore the links there): https://community.pega.com/knowledgebase/improving-performance-customer-decision-hub-deployments. Also, have you considered using PDC: https://www.pega.com/insights/resources/pega-predictive-diagnostic-cloud. It is freely available for all Pega clients. Here at Pega it is our go-to tool to troubleshoot all issues including performance tuning.