Question

Thread name on PDF attachment preview.

When a PDF is uploaded as an attachment to a case, a preview of the pdf can be seen when we click on the pdf link.

However, in the preview, the PDF tab thread name shows up on the preview. PFA the screen shot of the issue.

Is this a known issue? Any resolutions available?

We use Pega 8.1.3.

***Edited by Moderator: Lochan to update platform capability tags***

***Edited by Moderator Marissa to update SR Details***

Group Tags

Correct Answer
September 24, 2019 - 3:28pm

Upon reviewing the associated Support Request, it was advised that this was resolved in the latest Patch release. You can find our Patch Releases here.

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Pega
June 13, 2019 - 12:52am

Hi,

I am using Pega 8.2.1 and when I preview the PDF, I can see case type name and the case number.

Like, "CaseType1 S-12".

June 13, 2019 - 1:05am
Response to Srinivas21

Hi Srinivas,

I haven't seen the behavior in your case so, I assume you did look at the right place on the preview.

This means that the issue is either resolved in higher versions or its behavior depends on the kind of pdf. May be the system is

looking at some meta data of the pdf which we are not aware of and if its empty then the thread name is showing up.

 

 

Pega
June 13, 2019 - 1:50am
Response to SunilC

Hi Sunil,

If my understanding of your issue is correct, then this the place where I am looking:

Here SR-Dxxxx is the case type name and S-21 is the case name.

I can maybe check if this behavior is seen in 8.1.3.

 

 

Update: I checked in 8.1 and I only see the case type and case name.

Pega
June 18, 2019 - 6:22am
Response to Srinivas21

SR-D22415, is raised for this.

September 24, 2019 - 3:28pm

Upon reviewing the associated Support Request, it was advised that this was resolved in the latest Patch release. You can find our Patch Releases here.

Marissa | Community Moderator | Pegasystems Inc.