Question

Thread Level Data Page is available even in a different thread.

On click of "My Work" navigation link we are showing different cases assigned to the user using data pages (thread level). However, when I move to another navigation link/thread (say creating a case), I am still able to see those data pages from My Work.

What could be possible reasons for this?

Pega Version : 8.1.4

***Edited by Moderator: Lochan to update platform capability tags***

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November 22, 2019 - 9:42am

Can you share any screen shots showing how the data page appears on the different threads?

November 25, 2019 - 7:21am
Response to CarissaW_GCS

Please see below attachments.

November 25, 2019 - 10:09am
Response to Piyush

I found this article that might be related. The prior investigation showed it is expected behavior to not remove read only Data Pages in single document mode as we would not know which pages to remove. A pyRemoveThreadLevelPages extension activity was created. This was added in Pega 8.3.

https://community.pega.com/support/support-articles/data-page-does-not-refresh-case-worker-portal

 

November 25, 2019 - 9:52am

I see CaseWorker listed in one of the threads. Do you only see the issue with the Case Worker portal or does the same occur when using the Case Manager portal?

December 2, 2019 - 8:10am
Response to CarissaW_GCS

This Occurs only when using Case Worker (observed after your comment).