Question

Suppress OOTB push notifications

Hi All,

We upgraded the Mobile HC version from 7.41.3.0 to 7.41.4.0 and we are observing additional push notification message "Waiting for an external action to finish." whenever the camera functionality is launched. The message was not observed in the HC version 7.41.3.0.

I could see the reason why it was introduced from the below link. However is there a way to suppress this notification.

https://community.pega.com/knowledgebase/pega-mobile-client-6101

Regards,

Anand

Correct Answer
August 9, 2019 - 7:15am

The notification is displayed on a status bar while user is taking a photo or scanning barcode and there's no option to suppress it. 

Comments

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August 6, 2019 - 4:14am

Hello,

It's possible to customize the message as well as disable that feature. Here's the Community article covering this functionality  https://community.pega.com/knowledgebase/preventing-custom-mobile-apps-being-closed-android

August 6, 2019 - 10:17am
Response to Mateusz Pedzierski

Thanks for the response.

The changes to the Declare Expression : pyKeepAliveTimeout  suppresses only the "App Paused" messages.

Any thoughts on suppressing the "Waiting for an external action to finish." whenever the camera functionality is launched.

Appreciate your help.

Regards,

Anand

August 7, 2019 - 7:13am
Response to AnandrajT7685

Does the notification disappear when users return from camera back to the app? 

August 7, 2019 - 11:06am
Response to Mateusz Pedzierski

Yes, when the user returns to camera the notification does disappear. 

The feature does make sense. But it could confuse the business users with additional push notifications.

August 8, 2019 - 3:57am
Response to AnandrajT7685

On the other hand with no notification on a status bar mobile app process may get stopped by OS in order to release memory for Camera app. If that happened all the context e.g. data entered to a form before Camera was launched would get lost. In order to avoid that mobile app has to display the notification badge on a status bar (actually it's not push notification). Due to Android nature showing notification can't be avoided without risking data loss. 

August 8, 2019 - 3:41pm
Response to Mateusz Pedzierski

Thanks for the additional insights.

But is there a way to suppress this message on camera launch as it can interfere with the popup messages used for assignment etc.

August 9, 2019 - 7:15am
Response to AnandrajT7685

The notification is displayed on a status bar while user is taking a photo or scanning barcode and there's no option to suppress it.