Question

Suggestions For Capturing An Attachments

Hi,

I have a requirement where an unauthenticated user wants to upload attachments into Pega.

What we are trying to do is Share an URL with the user who doesn't have access to the application but through that URL he should be able to attach the files and the files should get attache to Case.

I have thought of DWA but it doesn't allow to attach files.

Thought of email listener but it doesn't give a good UX.

Looking for suggestions.

Comments

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August 20, 2019 - 8:22am

Hello,

Can you create a portal that you give unauthenticated requestors access to via a custom URL (perhaps more like snapstart) and send that out in your email? There are definitely security concerns, so you probably want to create a completely separate application so that your unauthenticated requestor can't call any of the rules your authenticated requestors use.

Thanks,
Mike

August 20, 2019 - 9:54pm

Hi 

The best option here is creating a portal for Unauthenticated user. Give minimal access to them so that your requirement can be achieved.

 

Regards

Bhavya