SSO taking a long time to load


We have been noticing that in the past week our SSO has been taking around 12 seconds to load. We have tailed the logs and there are no errors popping up during the log in. We have also checked with our DBA to have them tail the log during sign in and they told us they were not able to see anything either. All the setting in our weblogic are matched up to how our other environments are and they are running normally. We also verified that our SAMLAuth rule is correctly setup. Any help would be appreciated.


-Jeremy L.

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June 13, 2017 - 10:22pm

what is your pega version?

June 14, 2017 - 8:50am
Response to KevinZheng_GCS

We are using version 7.2

June 14, 2017 - 9:33am

Can you run the system scanner and attach the hotfix list? There are certain hotfixes potentially addressing the system latency with SAML in general.

June 16, 2017 - 9:07am
Response to KevinZheng_GCS

Here is the scanner report.

December 28, 2017 - 2:57pm

Hello, is there a resolution to this ?

Can someone provide the list of hotfixes that potentially address the latency with SAML in general?

December 28, 2017 - 3:49pm
Response to TejeshP6



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Marissa | Community Moderator | Pegasystems Inc.