Question

SLA - Goal & Deadline urgency levels

Hello,

Whenever setting up an SLA, thus defining timelines for the goal, deadline and passed deadlines, I was wondering whether it is mandatory or not to set an urgency level?

Or can the urgency level be left at i.e 10 for the entire SLA?

Thanks for the assistance.

***Edited by Moderator: Lochan to update platform capability tags***

Correct Answer
November 13, 2019 - 9:02am

Hello, 

No I don't think this is mandatory. What PRPC version are you running?

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November 13, 2019 - 9:02am

Hello, 

No I don't think this is mandatory. What PRPC version are you running?

November 13, 2019 - 9:41am

Hello,

Not completely sure.