Skin/CSS Issues With Upgrade to 8.1

Recently, I upgraded our environment from 7.4 to 8.1.2. As a part of this, I changed our version of UI Kit to see up through 12-01-01. After completing this, I noticed that the UI looked fine while using some access groups, but with others, I was missing icons, or icons were displaying incorrectly, and was seeing various other inconsistencies. The differences seemed to be specifically tied to my access group name. If I saved the problematic access group to a new name, the UI would look good, but if I created a new one from scratch using the original name, the UI would have problems.

The fix that ultimately worked for me was that I cleared the ABA Cache (you can do this from the Admin studio) and then I cleared my browser cache.

***Edited by Moderator: Pallavi to update platform capability tags***


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February 3, 2019 - 9:11pm


I think what happened here was the DB cache and app cache were not correctly built.

Was DB clean up and app cache clean up performed post upgrade? 

September 11, 2019 - 11:32pm

Same issue, exact same resolution steps, clearing the ABA cache and clearing the browser cache.