Question

Showing PEGA Default CPMInteractionHeader instead of customized header

User seeing PEGA default Interaction header after case close. After tracing found that it shows CPMInteractionHeader in PegaCPMFS-Work-Interaction class instead of the rule in our custom class. D_Interaction is pointing to PegaCA-Work-Interaction class.

Product version: 7.2.1

Any help appreciated.

Thank you.

***Edited by Moderator: Lochan to update platform capability tags***

Correct Answer
November 27, 2019 - 4:00am

Correct CPMInteractionHeader getting called while opening the case. Seems when case is closed wrapper Section cannot find the correct header section because now work object is closed and no reference to it and getting open the OOTB section instead.

Fixed by saving the CPMInteractionHeader to custom ruleset, but kept the class as it is and deleted the content inside. Now this header is not showing in UI which is user expected behaviour. 

Comments

Keep up to date on this post and subscribe to comments

Pega
November 25, 2019 - 1:45am

Are you able to see custom header while processing interaction case(I-case)?

November 25, 2019 - 2:11am
Response to Rakshith

Thank you for the response.

Yes. Issue happens only when closing the case without Wrapping Up.

November 27, 2019 - 4:00am

Correct CPMInteractionHeader getting called while opening the case. Seems when case is closed wrapper Section cannot find the correct header section because now work object is closed and no reference to it and getting open the OOTB section instead.

Fixed by saving the CPMInteractionHeader to custom ruleset, but kept the class as it is and deleted the content inside. Now this header is not showing in UI which is user expected behaviour.