Question

Setting Case Status to Parallel Steps

Hi, I want to set unique case status for the 2 parallel steps that are under one stage. Is it possible that a case is sitting in 2 different work queues with different status at the same time?

In my case, 2 different roles are required to act on the same case in parallel. And the nature of work is different, so showing the same status to both doesn't make sense.

Please advise.

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Pega
December 24, 2018 - 4:45pm

SumeetT1

Your request is a standard feature of Pega. The behavior of a parallel process is designed to behave independently of an associated process. Routing, Status, SLA's are established per process. (image attached)

See: https://community.pega.com/sites/default/files/help_v74/procomhelpmain.htm#case-management/case-designer/processes/cm-adding-process-to-stage-tsk.htm