Question

Server logs

Hi All, Any one can help me how to check and read server logs files. How we can get that error messages in logs for particular server. When servers are alerting then how to identify root cause for the work cases.

***Edited by Moderator Marissa to update platform capability tags****

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September 24, 2019 - 8:05pm

Your questions are too generic, do you have particular logs needing us to review?

Pega
September 25, 2019 - 6:59am

Hi Jyothsna,

If you want to analyse pegarules & pega alert logs then you can use logviewer.Server logs are not exactly same but similar to pega rules log.You can find exception details in that.If feasible can you share it & let me know what do you want to analyse in that.

 

Thanks,
Abhinav

September 25, 2019 - 11:45am
Response to Abhinav7

Thanks abhinav for reply. We have servers some time we will get alerts on those servers. We will login to servers via remote desktop in that we have pega rules logs and pega alerts logs. While checking those we are not getting error root cause so where we can check for exception. Also we will get pega logs upto last 1 hr. It will display the results of current time stamp.

Pega
September 25, 2019 - 11:03pm

Hi Jyothsna,

Which type of alerts you get generally, Is it the same every time or random.Please let me know how much memory is configured.Search for "thread dump" in pegarules logs.Please share those logs with me.

Thanks,

Abhinav

October 8, 2019 - 5:05pm
Response to Abhinav7

When I search for thread dumps in pega rules file I didn't get single message. Mostly when I check na
1. Remote Connection was forcibly closed by requestor
2. Soap connected failed
3. Cannot insert null values into some table name bcoz the column in this
table cannot allow null values
4. Problem in retrieving of data

These are most observed messages.

October 8, 2019 - 5:10pm
Response to Abhinav7

How to check --how much memory got configured on servers.

And so i observed that logs were available only for present day so if you want to check yesterday's or day before yesterday's logs how we can check that ?

Pega
October 8, 2019 - 10:56pm
Response to G.jyothsna

Hi Jyothsna,

You can download it from designer studio,system-->operations--->logs.You can also get it from server team.If you are on pega cloud then download it from self service portal.

Search for "free" in logs, You will find size of memory as Total Memory & free memory.

Thanks,
Abhinav

October 12, 2019 - 2:02pm
Response to Abhinav7

Okay thank you

Pega
September 26, 2019 - 11:12am

Hi,

If those logs contain confidential information then I would suggest you raise an SR.

Thanks,

Abhinav

 

September 26, 2019 - 3:43pm

Hui @jyothsnag4715,

Please let us know the SR ID if you do open one so that we may track for you!

Marissa | Community Moderator | Pegasystems Inc.

October 8, 2019 - 4:56pm
Response to MarissaRogers

Thank you Marissa. SR is not required as of now.

September 30, 2019 - 2:07am

If you are facing issues while working on Cases, you should perform the problematic scenario and then immediately check the at that time the logs that are generated. This will help you look at only the logs you for that scenario.

October 8, 2019 - 5:15pm
Response to Rachit_Agarwal

Thank you Rachit for your response.