Question

Scheduling robots from Robot Manager 6 and changing workgroups

Hi,

We've got Pega Platform 7.4 with Robot Manager 6.1. We are very interested in taking advantage of changing the workgroups of the robots but We have found a point not resolved yet. Supposing we've got a robot that can works in 2 workgroups [WG1 (default one) and WG2] we are trying the following:

- Start the robot at 9 a.m (for example) for default workgroup WG1 (which is in commonconfig.xml)

- Change the workgroup at 11 a.m (for example) for WG2

- Stop robot at 12 a.m

We want to know how to configure all these steps from Robot Manager. Modifying "pyGetCandidateWorkGroupListByDispatchOperator" the workgroups are visible when scheduling from RM but I don't know how to start the robot with default workgroup WG1 from scheduling of RM.

Thanks,

***Edited by Moderator Marissa to update platform capability tags****

***Moderator Edit-Vidyaranjan: Updated SR details***

Group Tags

Comments

Keep up to date on this post and subscribe to comments

October 7, 2019 - 5:41am

Hi Héctor,

first, make sure you run at least Build 8.0 SP1 8.0.2019.0. As per the below article it is required to support new functionality in Pega Robot Manager version 6.
https://community.pega.com/knowledgebase/articles/pega-robotic-automation/cumulative-build-notes-pega-robotic-automation-80-0

I have not checked it locally yet, but as per my understanding, the default workgroup will be handled by the Otherwise action.

If that does not help with finding your answer then please share more details about your attempted solution.

Regards,
Maciek

October 7, 2019 - 9:47am

Hi,

I'll try to explain in other way. According to the attached screenshot "ChangeOfWG", how can I start the machine with default workgroup "Área: Gestión del Talento" from scheduling of Robot Manager?

Thanks,

Pega
October 11, 2019 - 6:41am

 

as per requirement 12PM to 9AM your bot will be in stop state (Added that as first action in above image, "Savings Accounts" is my default workgroup)
From 9AM to 11AM it will run by default in default workgroup, there is no special action required for this
From 11AM to 12PM you want to run the bot in different work group(Credit Cards is my second workgoup.

 

Try adding actions as mentioned for your requirement.

October 14, 2019 - 8:04am

Hi,

It sounds great, I'll check it and give feedback.

Thanks,

October 14, 2019 - 10:09am

Hi,

Trying this suggestion I have noticed that the schedule after submiting has nothing to do when opening to review it. I mean, I configure the schedule like "Before.png" image and when I open schedule to review it I see the scheduling like "After.png".

Why don't the times remain?

Thanks,

 

October 17, 2019 - 5:09am

I have opened the following service request: SR-D54035.

October 23, 2019 - 10:26am
Response to HectorSMG

NOTE for users who may face the same issue:

During our investigation with Héctor we identified that the problem seems to be in the timezone of the operator that schedules the robots. The workaround is to set the timezone to "America/New_York". Engineering Team will work on the proper fix.