Robot Manager Assignment Communication Issue

We have one work group with five assignment types that all of our robots work. The robots are not working case assignments in the priority order assigned in Robot Manager. In addition, if we have an assignment(s) turned off, the bot will continue to grab and work cases out of the assignment(s) that should be turned off. Any insight on fixing this issue is appreciated.

***Moderator Edit-Vidyaranjan: Updated SR details***

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July 19, 2019 - 11:52am

I see that you have opened an SR. I believe this needs to be investigated by support. Once resolved, the admins can post the resolution here.