Reusablility of Email Listener


I am trying to implement a functionality where a case going through a flow pauses if there is some missing information and an email is sent to a third party, once the response to email is received the case then proceeds.

This has been done for a casetype of class say (Org-FW-App-Work-Customer-Child1), while creating rules for this i had used the email listener wizard and since the context was given as the above class all the rules(Svc Package and Svc Methods) have been created pertaining to that class.

Now, this functionality need to be implemented for other child case types say (Org-FW-App-Work-Customer-Child2). I tried moving the service package and service methods rules to the higher class Org-FW-App-Work-Customer and this did not work as it was taking the context of the parent class and not the child class. How do i dynamically reference the other child cases in the activity so that the correct context is picked and this works.

Can someone please help me with this.


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February 21, 2019 - 9:35am


can you share some screenshot of how exactly you are trying to implement it? 

One way to achieve your requriement is to use DCR however, before commenting further, i would like to have a look at your design

February 26, 2019 - 12:07am

Hi Santanu, 

For now i have solved this by using page-change-class and the result of a decision table for the parameter of this method.

Can you please tell me how to do this using dynamic class referencing.

I am not sure if i can put screenshots but if its really necessary for the sake of understanding please let me know.

Thanks & Regards