Requirement of accessing the same case by multiple users


We have a requirement that 2 end-users should work on the same case.


if user A logged into an application and holds a lock on the case. at the same time, another user B accessing the Child case and updating the information to child case as well as parent case.

A holds lock so that B is unable the data update the data on parent case and vice versa.

Please help us on accessing the same case by multiple users


Keep up to date on this post and subscribe to comments

December 12, 2019 - 2:48am


I would recommend you to change your locking mechanism for optimistic locking. What Pega version are you running?