Question

Requirement of accessing the same case by multiple users

Hi,

We have a requirement that 2 end-users should work on the same case.

scenario:

if user A logged into an application and holds a lock on the case. at the same time, another user B accessing the Child case and updating the information to child case as well as parent case.

A holds lock so that B is unable the data update the data on parent case and vice versa.

Please help us on accessing the same case by multiple users

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December 12, 2019 - 2:48am

Hello, 

I would recommend you to change your locking mechanism for optimistic locking. What Pega version are you running?