Replace "PEGA CTI" with "Workspace Desktop Edition - Genesys" recommendations.

Hi Team,

We are planning to replace "PEGA CTI" (PRPC731 and Pega Call Engine with "Workspace Desktop Edition - Genesys".

Any recommendations to disable the CTI functionalities please ?

Thank you.

Note: We havent customized any of the Pega Call rule forms.


Keep up to date on this post and subscribe to comments

September 8, 2019 - 12:54pm


Please refer following link. It may be useful.

Thank you