Question

Replace "PEGA CTI" with "Workspace Desktop Edition - Genesys" recommendations.

Hi Team,

We are planning to replace "PEGA CTI" (PRPC731 and Pega Call Engine 7.31.00.1039) with "Workspace Desktop Edition - Genesys".

Any recommendations to disable the CTI functionalities please ?

Thank you.

Note: We havent customized any of the Pega Call rule forms.

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September 8, 2019 - 12:54pm

Hi,

Please refer following link. It may be useful.

Thank you