Replace "PEGA CTI" with "Workspace Desktop Edition - Genesys" recommendations.
We are planning to replace "PEGA CTI" (PRPC731 and Pega Call Engine 7.31.00.1039) with "Workspace Desktop Edition - Genesys".
Any recommendations to disable the CTI functionalities please ?
Note: We havent customized any of the Pega Call rule forms.
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