Question

Reopen a resolved case using Pega API

Hi,

We are 2 cases(Case 1 and Case 2) and both cases have their own application stack and independent. Case 1 is already a resolved case. While processing Case 2, we need to reopen Case 1.

Is there a way to do it via Pega API?

Thanks in advance

Comments

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September 12, 2019 - 6:44pm

Hi,

You can use Pega's OOTB activity work- .Reopen to reopen a resolved work object.

If you want to reopen to a specific stage you can use Work-.pyReopenToStage .By default, it shows the flow action to reopen the last stage in the flow action, with an alternate choice to change to any stage. You can customize Work-.pyReopenToStage.

 

Regards,

Vikash

September 13, 2019 - 3:53am
Response to Vikash Karn

Thanks, but these rules can be applied when we are in the context of the case we want to reopen.

In my scenario, we are in the context of another application, we try to leverage Pega API to send a reopen signal to the other case. For example we use PUT method of cases api to update another case. Can we also use Pega API for this roepening a case?