Question

Receiving acknowledgement email from email listener issue

Hello,

I am using an email listener rule to process email, while after processing emails a delivery email was received to the user I have already checked with the following approach

1. Disabling the Response DSN option

2. Added a condition at service email.

still, im receiving email from the listeners, how to stop getting emails, can anyone have any suggestions?

***Edited by Moderator Marissa to update platform capability tags****

Correct Answer
November 5, 2019 - 6:36am

This issue has been solved, 

    While tracing we found this rule was picked from another version where we had different configurations making another version rule disabled listener works perfect :)

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October 18, 2019 - 2:09pm

Are you saying the acknowledgement email (response) was also received by the inbox which the email listener was listening on?

Can you also share screenshot of Message contents? (In your screenshot, Message contents is collapsed)

Pega
October 19, 2019 - 12:29am

Hi, 

If you have made those changes in the listener then the Acknowledgement should not be received. I have verified at my end. 

Did you check-in the changes before testing?

May be there is some step or configuration to send the email in the Service activity called in Service method of the listener.  You can identify this by tracing the listener, if any Send email activity is getting called.

November 5, 2019 - 6:36am

This issue has been solved, 

    While tracing we found this rule was picked from another version where we had different configurations making another version rule disabled listener works perfect :)

Mod
November 5, 2019 - 6:42am
Response to MatheswaranR

Thanks for the update! We have marked this post as Answered.

Lochana | Community Moderator | Pegasystems Inc.