Does anyone have any info on pega's OOTB 'ReassignedStart' field value? It occurs occasionally during openspan intervention and causes the case to be worked on for a second time which should not happen. The case gets a success the first time but gets rerouted to the robot WB once more with the following message:

***Edited by Moderator: Pallavi to update platform capability tags***


Keep up to date on this post and subscribe to comments

June 25, 2019 - 10:26am

I see ReassignedStart is referenced in the ReassignToWorkBasket activity. Can you trace the process to see why it is being reassigned?