Question

Reassign case

Hi All,

I have a requirement to reassign a case using a stand alone activity from one user to another. I tried opening the case using obj-open-by-handle and the calling the reassign activity(OOTB) but it didn't work. I am new to pega so can someone please help me with this requirement.It's urgent.

Thanks a lot in Advance for helping me out.

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July 7, 2017 - 8:19am

Pega provides an OOTB Flow Action Transfer. This flow action calls activity rule ReAssign. This activity reassigns the work item to a different operator's worklist or to a workbasket.

Pega
July 7, 2017 - 10:06am

There is no need of opening the work object, you can simply call pxTransferAssignment activity which can be used just by passing Assignment key as a parameter.

This Activity can be used standalone - such as from bulk processing - or from a flow with the given parameters.  Use Reassign, if intending to transfer the current assignment in a post-processing activity.

Let us know if this helps. 

July 25, 2017 - 3:29pm
Response to rawap

Sorry but this didnt work somehow.

Pega
July 25, 2017 - 3:52pm
Response to SiddhantA

Could you share the configuration screenshots along with the errors you are facing?

August 7, 2017 - 4:09am
Response to rawap

Hi I have uploaded the screenshot and as for the error I am getting none it just doesnt get reassigned.

August 16, 2017 - 8:33am
Response to SiddhantA

Hi Siddhant,

It looks like the screenshots have not been uploaded. Request you to attach them again so the community can guide you further.

Thanks!

Vidyaranjan | Community Moderator | Pegasystems Inc.

October 17, 2017 - 7:30am
Response to rawap

February 2, 2018 - 9:32am
Response to rawap

October 9, 2018 - 6:04am

call "pxTransferAssignment" OOTB activity at the place you need to transfer your case. Just pass these required params.

AssignmentID - The case ID to be transferred

DestinationType -  Worklist or workbasket

DestinationName - Name of the worklist or workbasket