Question

read email attachment and create case from the keywords in email attachment

Dear All,

I have requirement of creating case by reading the attachments(note pad ) in inbound email.

There will be some key information in the attachment of the email. With those information I need to create the case in pega. Parsing an email and creating case is fine.

But how do I parse a attachment in email and create pega cases. please let me know how this can be achieved.

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October 7, 2019 - 7:59am
Response to MarcLasserre_GCS

Pega 8.2.1