Question

Re queue the Agents in Broken process Automatically

How can I Re queue the Agents in Broken process Automatically.

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Pega
August 20, 2019 - 3:27am

Write another agent which checks the broken items from the table  and queue it again

September 6, 2019 - 2:51am
Response to teegu

which table contains that agent data?

Pega
August 23, 2019 - 11:00am

Hi ,

In the agent related queue processor , you can update the Max attempts to the number (greater than 1 , it will retry the process)

 

Thank You,

September 9, 2019 - 12:54am

In pr_sys_queues table, We can have entires wiith status as  broken. So we need to write logic or activity to process those.