Question

Process Flow Dependency Agent not firing consistently

Lately, we have been observing issues with Process Flow Dependency agent where it is not firing despite all the conditions being satisfied. This is mostly happening in Production, however, it can be reproducible in lower environments as well. The configurations are purely OOTB. Few other observations-

1. it is not consistently failing, instead not working intermittently

2. happening daily for about 5-10% cases in production.

impacting business users a lot!!

Steps to Reproduce
Case 1 has two sub cases S-1 and S-2. based on when S-1 reaches certain status, C-1 is supposed to move ahead. This is not working all the time.

Error Message
sometimes we are seeing lock issues, sometimes we don't even have any failures except the cases are stuck midway.

***Edited by Moderator Marissa to update SR Details***

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November 22, 2019 - 1:20pm

Are you able to reproduce it often enough in the lower environment that you could trace the ProcessFlowDependencies agent?

December 2, 2019 - 1:16pm
Response to CarissaW_GCS

as you are aware, process flow dependency can't be traced. so as suggested by GCS members who are working on the SR, we have enabled the following loggers to DEbug to get more info- 

Rule_Obj_Activity.performFlowAction.Work_.Action
Rule_Obj_Activity.pxCallConnector._baseclass.Action
Rule_Obj_Activity.pzProcessFlowDependency.System_Queue_FlowDependency.Action

 

and no, it is very hard to replicate it into lower environments.. however, happening in production frequently.

November 25, 2019 - 3:07am

Hello

Difficult with those information to identify a root cause. Could it be related to some sort of passivation happening? Anything different with those cases? Have they been reopened maybe?