Question

PegaChat on Customer's Mobile App

We are using Customer Service 7.3 version right now. I understand that Pega chat client can be embedded on Customer's website.

Pega Chat requires the insertion of a code snippet on every web page on which chat functionality will be enabled.

What steps need to be performed if we want the customers initiate chat through a mobile app?

***Edited by Moderator Marissa to update platform capability tags****

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Pega
March 12, 2019 - 3:20pm

Hi,

Pega Chat has the ability to reach customers in the channel of their choice via the web, mobile web, and hybrid mobile apps:

Please go through the below articles to know more about it:

https://community.pega.com/knowledgebase/products/chat?product_version=6031

https://www.pega.com/products/crm-applications/cobrowse

Pega
March 12, 2019 - 4:05pm

Pega Chat is a Javascript based implementation. So, in order to run it, it needs to be launched in a browser context. Typically, in a mobile app, this can be done by including a Webview.