Question

PegaCall CTI integration with Avaya AES ecsjtapi.jar version

Hi,

We want to reinstall ecsjtapi.jar in our application by removing the older version of the jar from the server. To do this we have already deleted the jar from pr_engineclasses table and also from the temp directory in tomcat. After restarting the server we see that on the Version Information landing page of Pega Call Administration & Configuration it still shows the old version is accessible. Can we proceed to import the new version of the jar file and if it is imported will it override the old version ?

Thanks

Yasser

***Edited by Moderator: Lochan to update platform capability tags***

Correct Answer
December 3, 2019 - 5:23am

Solution -

The correct process to update any external jar file is to import the new api in a new Customer codeset version. 

Update the DSS "properties/com.pega.pegarules.bootstrap.codeset.version.Customer/default" with the new codeset version.

 

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Pega
November 30, 2019 - 12:27am

Hi Danish,

Thanks for posting the query. Could you please check whether the updated jar version is present in the prengineclases table?

December 2, 2019 - 10:12am

We have checked prengine_classes table and it contains the latest version of the jar file. Before importing the new version we made sure that the previous version was deleted. We have have found that after restart Pega is loading the old jar file to ..prweb/extractedFiles/apploader directory and hence we are not able to use the new version. Before restarting the app server we made sure that all copies of the old jar was deleted from this directory or any other.

December 3, 2019 - 5:23am

Solution -

The correct process to update any external jar file is to import the new api in a new Customer codeset version. 

Update the DSS "properties/com.pega.pegarules.bootstrap.codeset.version.Customer/default" with the new codeset version.

 

December 3, 2019 - 6:06am
Response to DANISHY1

Thank you for sharing the solution. It helps fellow community users who would come across the same query.

Vidyaranjan | Community Moderator | Pegasystems Inc.