Pega webchat interface welcome response

Hi all,

We have setup a webchat interface and configured it. Now we need bot to send a welcome response "menu type" automatically when a user opens the chatbot window.

Can someone help on how to achieve this.


Keep up to date on this post and subscribe to comments

November 30, 2018 - 4:18am

Hi, this is not possible OOTB, you need to add some custom code:
- pyPostInitializeChat extension point - you need to populate pyInteractionCase.pyHistory with new record with one single outbound message:

Unfortunatelly it could cause some UI glitches. I think we can raise and Feedback item for such scenario.


June 6, 2019 - 3:05am
Response to Piotr Kulig

Can this be done in Pega 8.2 current verison as I have changed system behavior under welcome and still welcome message remains unchanged.

June 6, 2019 - 4:56am
Response to Rinsler1107



Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s at the top of this screen and also on our Pega Support Community homepage.  Once created, please reply back here with the URL of the new post. Be sure to describe your complete use case in your post.

We have also sent you a private message opening up a communication channel in case you have any further questions.


Lochana | Community Moderator | Pegasystems Inc.