We have setup a webchat interface and configured it. Now we need bot to send a welcome response "menu type" automatically when a user opens the chatbot window.
Can someone help on how to achieve this.
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Hi, this is not possible OOTB, you need to add some custom code:
- pyPostInitializeChat extension point - you need to populate pyInteractionCase.pyHistory with new record with one single outbound message:
Unfortunatelly it could cause some UI glitches. I think we can raise and Feedback item for such scenario.
Can this be done in Pega 8.2 current verison as I have changed system behavior under welcome and still welcome message remains unchanged.
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