Question

Pega screen pop up not coming after some inactivity

We are facing problem with toaster pop up. We are using HTTP Long polling.After some time of inactivity , it can vary from 30 mins to 60 mins, we see no screen pops for further calls. So user had to login in a new session to get proper screen pops. I am trying to increase the timeout session. I checked PegaCall Configuration document and it mentioned that in order to change the timeout we need to configure "prconfig/asyncservices/heartbeat/timeout" DSS to specified time.( in ms). I had set this value to a small interval of 1min (60000) for testing to check if this configuration is really working but the polling is not stopping after 60 sec. My question is how I will increase the timeout of http Long polling.

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Pega
December 20, 2018 - 3:39am

Hi Amittutun,

Thanks for posting on PSC.

Kindly look into the below link which have detailed information about how to increase timeout to http long polling.

https://community1.pega.com/community/product-support/question/no-plugin-mode-long-polling-logging-help-needed

Hope this might be helpful.

Thank you