Pega screen pop up not coming after some inactivity

We are facing problem with toaster pop up. We are using HTTP Long polling.After some time of inactivity , it can vary from 30 mins to 60 mins, we see no screen pops for further calls. So user had to login in a new session to get proper screen pops. I am trying to increase the timeout session. I checked PegaCall Configuration document and it mentioned that in order to change the timeout we need to configure "prconfig/asyncservices/heartbeat/timeout" DSS to specified time.( in ms). I had set this value to a small interval of 1min (60000) for testing to check if this configuration is really working but the polling is not stopping after 60 sec. My question is how I will increase the timeout of http Long polling.


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December 20, 2018 - 3:39am

Hi Amittutun,

Thanks for posting on PSC.

Kindly look into the below link which have detailed information about how to increase timeout to http long polling.

Hope this might be helpful.

Thank you