Pega Marketing Segment is not showing any results.

Hi Team,

We created a segment in marketing framework but it is not populating any results even after 2-3 days of run. It has been working in other versions. Current version: Pega Marketing 8

Currently running. You may close the segment. It will continue to work in the background.




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December 8, 2019 - 8:45am

This can sometime happen then the instance shuts down (or goes down) when the agent queue  item for the segment populations was getting processed and then gets stuck.

I would suggest you to check and see if any agent queue item might be  stuck in Now processing  state and get it removed. Also check the MKT_SEGMENT_HISTORY table which might contain a record for your segment  and status column might be containing a value which is which is not Completed or Failed.

Removing the record will fix the UI and you can then re-trigger the segment for population again.

December 8, 2019 - 1:28pm

You can check whether DeferredSegments agent is running or not without any issues. If not running, make sure it is running.