Question

Pega Knowledge - Questions

Hi all,

Please can you assist with the following Pega Knowledge questions? The questions are in relation to the way articles are listed / sorted by help sites. Help sites appear to list the top 5 articles within each category, sorted by view count (descending). Is it possible OOTB to:

  1. pin an article to the top of the list within a category? So that the article is displayed at the top of the list by the help site, irrespective of the article view count
  2. Reset article view counts?
  3. Set a secondary sort criteria, for example, sort by view count and x

Thank you in advance for your assistance, greatly appreciated.

Jonathan

***Edited by Moderator Marissa to update platform capability tags***

Correct Answer
November 2, 2017 - 3:06pm

You can drill through to the supporting rules using LiveUI and look at the report defs for sorting (you can modify the sort criteria there, as an example).

Pinning a specific article to the top of each category would require a customization and is not supported ootb as a configuration.

Article views/ratings are automatically reset when an article is edited and re-published, this ensures that the "new" article ratings and views reflect the latest published version.

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November 2, 2017 - 3:06pm

You can drill through to the supporting rules using LiveUI and look at the report defs for sorting (you can modify the sort criteria there, as an example).

Pinning a specific article to the top of each category would require a customization and is not supported ootb as a configuration.

Article views/ratings are automatically reset when an article is edited and re-published, this ensures that the "new" article ratings and views reflect the latest published version.

Pega
November 7, 2017 - 8:54pm
Response to ScottKennedy

Hi Scott,

Thank you, I appreciate the assistance.

Kind regards,

Jonathan

August 17, 2018 - 1:56am
Response to ScottKennedy

Whater you said is correct.

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